Privacy Policy

Information We Collect

We collect information that helps us process your orders and improve your experience. This includes:

• Personal Details: Name, billing address, shipping address, phone number, and email address when you place an order or create an account.
• Payment Information: We do not store card details. Payments are processed securely via Razorpay / UPI gateways. Only transaction reference IDs are retained.
• Device & Usage Data: IP address, browser type, pages visited, and time spent on site — collected via cookies and analytics tools to improve our website.
• Custom Order Details: Any text, images, or design files you share with us to personalise your CNC products.

How We Use Your Information

• To process and fulfil your orders, including custom and bulk CNC work.
• To communicate order confirmations, shipping updates, and delivery notifications.
• To respond to your queries and provide customer support.
• To send promotional emails or offers — only if you have opted in. You may unsubscribe at any time.
• To improve website functionality and understand customer preferences.
• To comply with applicable Indian laws and regulations.

Data Sharing

We do not sell, rent, or trade your personal information. We may share data only with:

• Shipping partners (e.g., BlueDart, Delhivery, India Post) — limited to name, address, and contact number required for delivery.
• Payment gateways — for secure transaction processing.
• Legal authorities — only when required by law or court order.

Cookies

Our website uses essential cookies to maintain your shopping session and remember preferences. Analytics cookies (Google Analytics) help us understand site usage. You may disable cookies in your browser settings, though some features may not function properly.

Data Security

We use SSL encryption, secure servers, and restricted internal access to protect your data. While we take every reasonable precaution, no method of internet transmission is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

Your Rights

You have the right to access, correct, or request deletion of your personal data held by us. To exercise these rights, contact us at the details below. We will respond within 7 business days.

Third-Party Links

Our website may contain links to external sites (e.g., social media, courier tracking). We are not responsible for the privacy practices of those sites and recommend reviewing their policies independently.